Wyse WFH FAQs

Questions that are regularly answered by Helpdesk.
Last updated: April 24, 2020 at 15:05 pm

Letters are very big or very small, screen looks fuzzy: how can I change the resolution?

  1. If you are looking at these instructions on your Wyse: write them down because you wont see this when you do step 2
  2. On your keyboard press CTRL + ALT + Down Arrow
  3. Click DESKTOP → System Setup
  4. Click Display
  5. Click User Defined Display Setting
  6. Select the resolution, for example: 1600 x 900 should work for most of our monitors
  7. Change to “Screen 2” and change the resolution again
  8. Click on TEST and the Wyse will restart.​​

Both monitors show the same picture; the desktop is not extended across both monitors

  1. If you are looking at these instructions on your Wyse: write them down because you wont see this when you do step 2
  2. On your keyboard press CTRL + ALT + Down Arrow
  3. Click DESKTOP → System Setup
  4. Click Display
  5. Click Dual Head
  6. Select Span mode
  7. Click on ‘TEST’ and OK.
  8. The Wyse will reboot and you will need to login again.

I can’t find my applications/icons

  1. After you login via Wyse or Remote Desktop, you will find a folder “AP Applications” on the desktop. Many frequently used applications are in there.
  2. If you can’t find what you’re looking for, try the Search (magnifier glass) and for example, type in “Skype”.

My Wyse disconnects or is slow

  1. If you are logged into the AP system (Windows), press Ctrl+Atl+Down Arrow to go to the Wyse desktop
  2. Click DESKTOP → Troubleshooting → Ping tab
  3. In the Hostname or IP field, enter 204.193.132.6
  4. Click Start
  5. Your Wyse will now attempt to connect with the Aldridge Pite server
  6. Wait about 30 seconds and observe the messages
  7. Possible results:
    1. You see a repeating message “52 bytes from…” and the time is 70ms or less. This is ideal: your Wyse can connect to the Aldridge Pite server and the connection is fast enough
    2. You see a repeating message and the time is more than 70ms.
    3. You see some or many messages indicating a problem, for example “host name not found” or “timeout…”

Next steps:

Result #1: if performance is still slow, contact helpdesk. The issue may not be your internet connection

Result #2: your internet connection has some problems and will likely affect your experience. Restarting your internet access equipment may help. Helpdesk has only limited abilities to assist.

Result #3: your internet connection or home network has severe problems or is not working at all. Troubleshoot with another device and confirm that your internet connection is active and working before contacting Helpdesk.